General Policies

Shipping, Returns, Tax and more...

SHIPPING COSTS

STANDARD SHIPPING – Standard shipping is via UPS Ground. Shipping charges will be calculated during checkout.

EXPRESS SHIPPING – UPS and USPS express services are available. Please place express orders by telephone.

ALASKA, HAWAII, APO & FPO – If you prefer USPS Priority Mail over standard UPS, please place your orders by telephone.

U.S. TERRITORIES – At this time, we are not accepting orders from U.S. Territories.

INTERNATIONAL ORDERS – At this time, we are not accepting international orders.

SHIPPING POLICY

We keep all listed items in stock in our Southern California warehouse and will normally ship orders within one or two working days, but this is not guaranteed. In rare cases where we cannot ship your order within a few days, we will attempt to contact you to confirm that this is acceptable and to update you on the status of your order. If your order is time sensitive, please feel free to place your order via telephone, inform us of your urgency, and we will do our best to accommodate your needs.

Standard shipping is via UPS Ground. Time in transit is approximately one to three business days for most of the Western United States, four days for most of the Midwest and South, and four of five days for most of the East Coast. When we ship your package, UPS will send you an email with tracking information including an estimated delivery date.

INCORRECT ADDRESSES – Please take the time to ensure that your shipping address is complete and correct. Unit numbers and business names should be included when applicable. In the unlikely event of a customer error, said customer could be responsible for additional shipping charges or possibly the loss of merchandise. As of this writing, UPS charges $10 to correct an incorrect address. Should a package prove to be undeliverable, UPS will charge us to return the package to our warehouse in addition to the cost of shipping to the consignee. We reserve the right to charge the customer for any such costs.

RETURN POLICY

All returns must be made within 30 days of purchase and must be accompanied by a Return Authorization Number (RAN). Please contact us via email or phone for your RAN. Your RAN must be included on all shipping labels.

Returns will only be accepted in salable condition as determined by ASE. Product should be in undamaged, original packaging. DVDs must be unopened with packaging intact. Uniforms and apparel must be unsoiled, unwashed, unaltered, and not covered in pet hair! Before trying anything on, be sure you are clean, as is anywhere you place your garment.

Return shipping costs are the responsibility of the customer. We suggest you send your return insured with delivery confirmation. If you’re return doesn’t make it back to us, we cannot issue a credit to you.

We do not charge a restocking fee, but shipping costs are non-refundable.

Defective items are not subject to the above conditions, but you must still contact us for an RAN and instructions before returning your item. Defective items will be replaced or repaired at our discretion. Defective DVDs may be returned for replacement by the same title only.

SALES TAX

All orders placed via this website which are shipped to a California address will incur sales tax charges.

WHOLESALE ORDERS

Special pricing is available for wholesale accounts. Please contact us via telephone or email to discuss details. Wholesale orders should not be placed via this website. Policies listed on this website do not necessarily apply to wholesale orders.

RISK ASSESSMENT

When practicing any sport as physical as martial arts, there is always a possibility of injury, even when exercising great care. Such activity should be performed only under the supervision of a qualified instructor. Safety equipment can reduce the likelihood and severity of injury when used properly, but it does not ensure safety. We also recommend that you consult your physician before beginning any training regimen. User assumes all risk of use of any merchandise or information obtained from this site.

MINORS

This website is not designed for use by minors. Practicing martial arts can be risky, and the level of risk to minors should be monitored by responsible adults. People under 18 years of age may only use this website with the permission of, and under the supervision of, a parent or guardian.

WEBSITE INACCURACIES

At ASE, we pride ourselves on taking care of our customers and providing a satisfactory shopping experience. We endeavor to maintain the accuracy of the information contained on our website, and we will do our best to correct any inaccuracies in a timely manner. In the unlikely event of an error, we reserve the right to make a correction at any point in the purchasing process. We will make every effort to be fair in such rare instances.

PRIVACY AND SECURITY

See our privacy page for details.

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